At mbi55, the fun of playing should never come at the cost of your well-being. We provide the tools, guidance, and support you need to ensure gaming remains a healthy form of entertainment.
Responsible gaming is more than a slogan at mbi55 — it is woven into every aspect of our platform, from product design to full-time member support.
Mbi55 provides a range of self-control tools that you can configure yourself — including daily deposit limits, loss limits, session time limits, and voluntary breaks — directly from your account settings.
The mbi55 platform is open only to individuals aged 18 and above. Our KYC process ensures every member has undergone strict age verification before making any transaction.
Mbi55's smart notification system will send periodic reminders about your session duration. You can also set an automatic session time limit to stay in control while playing.
If you feel you need a break, mbi55 allows you to take a voluntary break (cool-off) of 24 hours to 6 weeks, or apply for long-term self-exclusion whenever needed.
Mbi55's trained customer support team is available 24/7. We also provide referral information to relevant family support organisations and professional counselling services in Malaysia.
Access a complete record of your gaming activity and transactions at any time. This transparency helps you make smarter decisions and recognize your own playing patterns.
Online gaming at mbi55 is entertainment only. It should never be treated as a source of income or a way to resolve financial problems. Play within your means and enjoy the experience with full awareness.
Responsible gaming means playing with full awareness of the risks involved, setting realistic limits for yourself, and always prioritising your personal well-being above all else. At mbi55, we believe every member deserves to enjoy a fun gaming experience without it becoming a burden or a harm.
Many people in Malaysia enjoy online gaming as a legitimate and entertaining form of recreation — much like watching a movie, dining out, or other leisure activities. The key is balance. Problems arise when the line between entertainment and addiction begins to blur, and that is what mbi55 is committed to helping you avoid.
We understand that not everyone starts with the same intentions, and that life circumstances can change. That is why mbi55 provides a comprehensive support ecosystem — not only for those already facing difficulties, but as a preventive measure for all our members from day one.
One of the most important principles of responsible gaming is knowing your own personal limits — both financially and in terms of time. Before starting any gaming session on mbi55, we recommend asking yourself the following questions:
Honest answers to these questions are the foundation of a healthy gaming experience. mbi55 encourages every member to proactively set deposit limits and loss limits in their account settings — not only when a problem has already arisen.
Gaming never guarantees a return. The odds always favour the platform over the long run. Always treat money spent on gaming as a cost of entertainment — not an investment or income.
All of the following self-control tools are accessible directly from your account settings. No need to contact customer support — you have full control over your gaming experience.
Set the maximum deposit amount you can make within a specific period. Once the limit is reached, the system will automatically block any additional deposits.
Set a net loss limit you are comfortable with. Once this limit is reached within the defined period, your gaming session will be automatically ended.
Limit how long you can play in a single session. Once the time limit is reached, the system will display a notice and gradually log you out of your account.
Choose to pause gaming temporarily — 24 hours, 48 hours, 1 week, or up to 6 weeks. During this period, your account remains active but gaming activity is blocked.
If you feel you need to stop playing for a longer period, apply for self-exclusion for 6 months, 1 year, or permanently. Requests are processed immediately.
View a full summary of your gaming activity, total deposits, withdrawals, and net profit or loss for any period you choose.
Receive automatic notifications when you approach a set limit, when your session has been running for a long time, or when unusual activity is detected on your account.
Contact the mbi55 customer support team at any time for guidance, or get a referral to professional counsellors in Malaysia.
Gaming addiction can develop gradually without you realizing it. Recognize these early warning signs and take action immediately before the situation worsens.
You find yourself borrowing money from family or friends, or using credit to fund your gaming activity.
You keep playing in hopes of winning back money you have already lost, even after setting a limit to stop.
You do not want family or close ones to know how much time and money you spend playing online.
You have repeatedly promised yourself to stop or cut back on playing time, yet always fail to follow through.
Your work, school, family relationships, or health are being directly affected as a result of spending too much time playing.
Answer the following questions honestly. If you answer "Yes" to three or more questions, we encourage you to speak with someone you trust or contact the mbi55 team.
If you answered "Yes" to 3 or more questions, please contact the mbi55 support team or seek professional help. You are not alone — help is available.
Activating self-control tools on mbi55 takes just a few minutes. Follow these simple steps to start protecting yourself today.
Access your mbi55 account via the website or mobile app. Make sure you use the correct and valid account credentials.
Click your profile icon in the top right corner and select "Account Settings" or "Responsible Gaming" from the dropdown menu.
Select the type of control you want to activate — deposit limit, loss limit, session time limit, voluntary break, or self-exclusion — and set an appropriate value.
Confirm your choices and save your settings. The controls you set will take effect immediately and cannot be shortened without a cooling-off period.
All changes to self-control limits that reduce protection (for example, increasing a deposit limit or shortening a break period) require a mandatory cooling-off period before taking effect. This ensures your decisions are made with sound judgement, not driven by impulse alone.
Mbi55 takes child protection extremely seriously. Our platform is exclusively for individuals aged 18 and above, and we implement a comprehensive age verification process during registration to ensure full compliance.
However, we recognise that technical measures alone are not enough. Parents and guardians play an equally important role in ensuring children and teenagers do not access online gaming platforms. Here are some steps you can take at home:
Mbi55 will immediately close any account found to be owned or used by an underage individual, and all deposits will be refunded in accordance with established procedures.
Have questions? Here are answers to the most frequently asked questions by mbi55 members about responsible gaming.
Join thousands of mbi55 members in Malaysia who enjoy online gaming entertainment in a healthy and responsible way. Activate your self-control tools from day one and enjoy a more relaxed, enjoyable playing experience.